Terms and Conditions:

 

These Terms and Conditions (the “Terms and Conditions”) govern the use of https://tragere.co.uk/ (the “site”). This site is owned and Operated by Thomas Gauvin.

These Terms and Conditions (the "Terms and Conditions") also govern the use of services from Tragere LTD.

This site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All Content published and made available on our site is the property of Tragere LTD. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

All service goods that have been sent to clients or otherwise remain the sole property of Tragere LTD until full payment has been made and a “Completion of Work” form has been sent to the client with signatures of both parties. No service goods can be shared, used, copied, loaned or otherwise until full payment has been made; except with written permission granted from Tragere LTD.

Acceptable Use

As a User of our site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

.           Harass or mistreat other uses or employees of Tragere 

.           Violate the rights of other users/employees of Tragere

.           Violate the intellectual property rights of the site owners or any third party to the site.

.           Hack into the account of another user of the Site

.           Act in any way that could be considered fraudulent

.           Sharing of unsecure links/content, or

.           Incorrect information

If we believe you are using our Site illegally, or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.


Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

We are under a legal duty to supply goods that match the description of the goods you order on our Site.

View Our Services to view the range of services we provide.

The Services will be paid for in full. 50% upon order and the remainder upon completion, unless another payment arrangement has been documented and agreed by both parties.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information descriptions, or images that we provide about our services are as accurate as possible. Note they are representations only and may not be true to the finished design. We are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all of our services, we provide due to the nature of bespoke work we undertake. You agree to purchase the services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any order. Tragere LTD does not take responsibility for changing exchange rates that may alter the amount refunded.

Payments

We accept the following payment methods on our Invoices via Bank Transfer:


.           Credit Card

.           Debit

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law, or these Terms and Conditions, we reserve the right to cancel, reverse and withhold the transaction until further notice.

Refunds

 

Refunds for Services

We provide refunds for services sold on our Site as follows:

All cancellation requests must be sent via email to tragere.enquiries@tragere.co.uk
Cancellation requests made outside of the allowed cancellation period, will not be
refunded except at the discretion of Tragere LTD.

Cancellation requests must contain the following to be applicable for a refund:

- Proof of purchase, this can be a purchase receipt, an acknowledgement of payment from Tragere or a bank reference that was made on the purchase.
(If this is not available, then a full total of the amount paid, the account number + sort code of the card used to purchase)

- Reason for cancellation

- Full name

- Company name, address, email and telephone number (if applicable)

- Full address, email and telephone number of client
(if purchase was made as an individual and not under a company name)

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Clients will be refunded the following:
 
- 100%, if cancellation email has fulfilled all the requirements as mentioned above, within 24 hours of purchase (up to 72 hours if we have not yet begun our design)

 

- 75%, if our services were not suitable for intended use (This must be agreed upon by both parties or through dispute resolution)

- 50%, if reasoning of cancellation is a change of service from Tragere to a different company/contractor.

- 0%, if any abusive language, physical harm, defamation or any other inappropriate actions are made against Tragere LTD, or any of its Employees or Shareholders.

- 25%, if our design services are delivered 25% later than the lead-time provided in the quote
(or 3 weeks late if lead-time is greater than 12 weeks)

- 50%, if our design services are delivered 50% later than the lead-time provided in the quote
(or 6 weeks late if lead-time is greater than 12 weeks)

IMPORTANT REFUND DETAILS

No refunds will be provided for late delivery, if the reasoning was due to lack of communication from the client, their company or any contractors/POC.

A late delivery is defined as a minimum of 48hr late delivery from date of scheduled delivery of service or 5% of quoted lead-time (whichever is greater, applies).

No refunds will be given, to a different bank account or method than the one used for purchase. If the method of purchase is no longer valid or available. Please contact us to discuss the situation. No refund is guaranteed in this case, as is at the discretion of Tragere.

We may give refunds at the discretion of Tragere in cases of extreme circumstance or of maintaining lasting connections.

Refund amount will be the amount owed under our T&C’s, with any processing/ order fees (if applicable) removed from the amount refunded.

All refunds will be made in GBP Sterling unless stated otherwise. Tragere will not claim responsibility for exchange rate changes upon refund.

Under no circumstances can refunds exceed the total amount paid to Tragere from the client or company, except at the discretion of Tragere or through a Court Claim.

Tragere reserves the right to take legal action in cases of misinformation in any way upon cancellation/refund requests. In this case Tragere will refund 0% of any amount owed to the client, company or contractor. Additionally, in cases of defamation Tragere reserves the right to claim against the client or company for an unlimited amount, appropriate to the damage caused.

Only 1 refund can be made for each contract or project. An additional service is not defined as a new project or contract and is amalgamated within the project the service is related to. 

Consumer Protection Law

Where the Sale of goods Act 1979, the Consumer Rights Act 2015 , or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation.
These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Thomas Gauvin and our directors, Officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibites by law, by using this Site you indemnify and hold harmless Thomas Gauvin and our directors officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of the Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Tragere are unable to resolve any dispute through informal discussion, then you and Tragere agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Tragere. The costs of any mediation will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and Tragere agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement

Additional Terms

• All intellectual property remains the property of Tragere, until the final payment has been made to Tragere and the “Completion of Work” form has been signed by all necessary parties.
• Payment to incorrect bank accounts or incorrect payment methods is not the responsibility or fault of Tragere.
• We do not accept liability for any damage, harm, loss of life, financial affects or otherwise that comes from our design services if the "Tragere Approved" mark is not present on the design drawing.
• All drawings are not to be scaled and instead to be taken as per dimensions/measurements noted on the design drawings. Unless otherwise specified. The scale will be merely a reference.
• Amendments/Revisions to drawings will require a new lead-time. A new lead-time is required for every new drawing, amendment or revision. No refunds will be given for late submission of amendments/revisions in correspondence to first quoted lead-time.
• Only one refund is provided per project. There will be no further refunds after the first claim. ( e.g. Late deliveries cannot be claimed multiple times)
• Our Terms and Condition’s are always changing.
  Please ensure that your are up to date with our most recent T&C’s, we will not be held responsible for lack of awareness of an updated T&C policy. We will email all of our active clients, if this is not possible. We will attempt to contact the clients in another manner. We will post a message on our website to ensure our clients know there is a new version. If there is any queries on our T&C’s, please don’t hesitate to contact us at tragere.enquiries@tragere.co.uk and we will aim to reply to your query within 24 hours where possible.
  
  
   

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws. Those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these T&C’s will still apply and be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our Site. We will notify users in the methods mentioned above of changes to these Terms and Conditions.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows.

07484 771479

tragere.enquiries@tragere.co.uk


 

            Effective Date: 13/10/2023